Terms & Conditions

These terms and conditions outline the rules and regulations for the use of our website and the purchase of our handmade products.

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1. Basis of Sale

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By placing an order, you are offering to purchase a product. All orders are subject to availability and confirmation of the order price. When you place an order, you will receive an acknowledgement email; this email is only an acknowledgement and does not constitute acceptance of your order.

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2. Product Information & Safety

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• Handmade Nature: Our soaps, candles, and wax melts are handmade. As a result, slight variations in color, shape, and scent may occur between batches.

• Safety & Usage: All products are supplied with necessary safety labeling (such as CLP labels for candles/melts and Cosmetic Product Safety Reports for soaps). It is the customer's responsibility to read and follow the safety instructions provided.

• Allergies: Full ingredient lists are available. If you have sensitive skin or allergies, please review the ingredients carefully before use.

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3. Pricing and Payment

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• Prices are in GBP (£) and include VAT (if applicable).

• Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

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4. Delivery & Shipping

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• We aim to dispatch orders within 5-10 working days.

• We are not responsible for delays caused by the carrier (Royal Mail), but we will assist you in tracking your parcel if issues arise.

• Risk of loss and title for the goods pass to you upon delivery.

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5. Returns 

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• 30 days

• Condition: Items must be returned unused, in their original packaging, and in a resalable condition.

• Exclusions: For hygiene reasons, soaps and body products cannot be returned if the seal is broken or the packaging has been opened, unless they are faulty.

• Return Shipping: The customer is responsible for return shipping costs unless the item is faulty.

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6. Intellectual Property

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The content, logo, and product photography on this website are the property of Fragranced With Love. You may not use, copy, or redistribute any material without our express written permission.

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7. Limitation of Liability

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To the extent permitted by law, Fragranced With Love shall not be liable for any indirect or consequential loss or damage arising out of the use of our products.

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8. Governing Law

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These terms and conditions are governed by and construed in accordance with the laws of England and Wales (or Scotland/Northern Ireland if applicable).